FAQ
Questions?
We've got answers! Read below for our most frequently asked questions about the Wine Folly Club. If you can't find what you're looking for please reach out on our contact page.
General
How do you pick the wines?
We taste a lot of wine so you don't have to!
Each wine in the Wine Folly Club has been specially selected to show the diversity, breadth, and depth of the world of wine.
The wines we choose are, first and foremost, DELICIOUS! They are chosen to represent both style and place. They are also intended to enhance your wine learning journey as part of the Folly Community.
Can I customize my wines?
The wine pros at Wine Folly curate the boxes every month. We have three great options you can choose from:
4 bottle mixed
4 bottle reds only
6 bottle mixed
So sit back and relax while we take you on a wine adventure!
Does someone need to sign for my club delivery?
Yes! There must be an adult 21 years of age or older available to sign for the shipment upon delivery.
For this reason, we highly recommend having your shipments sent to your office or a UPS Store near you.
What is your return or refund policy?
If you are unhappy with your wines, reach out to us here to let us know why and we’ll make it right!
Can I use a Wine Folly Gift Card for my subscription?
Because the Wine Folly Club is a subscription, a valid credit card must be used to purchase.
Shipping
What are the shipping costs?
Shipping is included in all our orders.
Unless you live super off-grid in an inaccessible area somewhere in the mainland US, in which case we might have to add a surcharge.
How long will my first shipment take?
Your first shipment will arrive in the second half of the month after you signed up. For example, if you signed up anytime in February, your first shipment will arrive in March.
The Wine Folly Club mails out on a monthly basis. So buckle up and get ready to tune up that palate!
Where does the Wine Folly Club ship to?
Currently we are available exclusively in the U.S.
Our retail partner ships to all but the following U.S. states: Alabama, Alaska, Arkansas, Delaware, Hawaii, Mississippi, Utah, and Rhode Island.
Summer shipping
We want your wine to show up in the best condition possible, and we’re sure you do too! For those reasons, we’d like to avoid Heat Damage during hot summer months. While we strive to get your wine in your hands near the end of each month, we will put the wine on hold when we start to see heat waves and ship when things cool down, so you get the wine you want in the best condition! #nocookedwine
If your shipment is put on hold, we will send you an email letting you know. Peak months for temperature concern are June-August.
Important note: The biggest reason heat damage happens in summer months is last-mile shipments not picked up the day they’re out for delivery. Make sure someone 21+ is available to receive the wine when your delivery is scheduled.
Our wine currently ships from Napa, CA. Transit times vary. You can expect
- 1-2 business days for most of the West Coast
- 3-5 business days for most of the East Coast
What courier delivers the wine?
UPS is our carrier of choice.
How many delivery attempts will be made?
UPS will make 3 delivery attempts and then return your package to sender. Please follow the tracking link sent to you for the latest updates.
Can I redirect my shipment or have it held for pickup?
Once your package has shipped, you can manage the delivery through your personal account at UPS .
Can I delay my shipment for a couple days/weeks?
We can easily delay a shipment prior to the end of the month (end of February for March’s shipment). Please reach out to us at club@winefolly.com to confirm. Later requests may not be possible.
Subscriptions
What if I need to skip a shipment?
No problem! Sign into your account here. Once logged in click on 'My Account', and we will happy to assist.
When will my credit card be charged?
When you place your order initially, you are opting in to a monthly subscription. The first payment will be taken on registration; subsequent payments will be processed around the 28th of the month.
How do I update my membership information like billing, phone number, shipping, and email?
Login to your account here. Click on 'My Account' and e will be happy to assist you with updating your information.
I need to cancel, how do I do that?
No problem! Sign into your account here. Once logged in click on 'My Account', and we will happy to assist.
We'll be sad to see you go. If you're going to be out of town for a few weeks or months we can skip 1-2 shipments.